Christopher Biles,MBA
Accomplished business leader and entrepreneur with 15+ years of experience in a leading banking and financial services organization. Strategic Learning & Development leader passionate about designing and delivering programs that drive employee growth, performance, and organizational success. MBA-educated with expertise in leading learning platforms and talent development initiatives.
About Me
Up Close & Personal
Experienced professional based in Sacramento, CA, and Puerto Vallarta, Mexico, focused on enhancing the employee experience to drive improved customer outcomes and business performance. Skilled in managing projects, leading teams, and providing strategic consulting through creative problem-solving and innovative thinking. Detail-oriented and adaptable, thriving both independently and collaboratively.
Past Experience
Past Roles
My experience in this field has taken me far, and while I’m committed to continued growth, I know I can make a meaningful contribution to any organization I join. I’d love to share more about my journey and explore how I can add value to your team or clients. Take a look at my experience here, then feel free to call or reach out so we can discuss how I can help drive results for you.
Founder, Waverly Firm
July 2018- Present
● Founded a start-up hospitality business in the heart of the tourist division of Mexico
● Achieved an 18% increase in profit in the second year of service
● Manage all aspects of marketing and social media engagement to increase awareness of business and develop loyal patronage
● Oversee all aspects of opening, including staffing and building construction within an aggressive timeline
Senior L&D Partner
Created and executed learning programs, impacting over 1600 employees in the northern California region
Partnered with human resources, recruitment, and management teams to design programs and learning experiences to develop key capabilities to support functional strategies
Facilitated high-impact diversity and inclusion course with top feedback from participants
Selected for an advanced training team that focused on training licensed bankers across the company
Vice President
Branch Manager, Wells Fargo
Created and executed learning programs, impacting over 1600 employees in the northern California region
Partnered with human resources, recruitment, and management teams to design programs and learning experiences to develop key capabilities to support functional strategies
Facilitated high-impact diversity and inclusion course with top feedback from participants
Selected for an advanced training team that focused on training licensed bankers across the company
Region Learning and Development Vice President, Wells Fargo
Led interdepartmental curriculum development team for regional skills library, supporting over 6,000 work sites. Role out of the library completed 60 days ahead of the deadline
Implemented hybrid live-eLearning classroom courses to streamline training and reduce travel expenses by $100,000 quarterly
Managed a team of 16 training consultants (eLearning consultants) who provided entry through executive-level training across a large region serving nearly 2,000 employees
Reduced expenses more than $500k in annual budget of $4M bye controlling travel expenses and reducing the number of facilities needed across the region
Increased training compliance from 40% to 99% in one year, resulting in improved effectiveness with the customer experience and moving the region’s performance metrics from #28 to #5 in sales
Learning and Development Consultant, Wells Fargo
Designed curriculum for 8 courses that improved managers' ability to schedule resources based on traffic patterns in stores. Creating a 10% increase in customer satisfaction scores
Executed development of $1.1M state of the art training center. Reducing the need for multiple sites for in-person training. Saving the region over $200,000 per year on rent expense
Collaborated on re-design of two core training programs: resulting in a common curriculum across 39 regions. Standardizing the customer experience in account opening
Participated on launch team for change management curriculum and presented across multiple business lines
Content and delivery manager for learning management system, Saba Centra LMS
Education
My Schooling
Being a lifelong learner is central to who I am—I believe education extends far beyond the classroom. Some of my lessons came through formal education, while others were gained from mentors, industry colleagues, and even friends and family. I’d welcome the opportunity to discuss how my academic and professional experience can bring value to your organization, so please don’t hesitate to reach out
Graduated 2015
Bachelors of Business Administration, University of Phoenix
Graduated 2017
Masters of Business Administration (MBA), Western Governors University
My Skillset
Competence & Aptitude
Core Competencies
Advanced
Learning and Development, Business Planning, Curriculum Design, Program Facilitation, Adult Learning, Operations Management, Communication and Interpersonal Skills, Diversity and Inclusion, Executive Leadership, Collaboration
Customer and employee obsessed! Creating lasting experiences
“Tell me and I forget, teach me and I may remember, involve me and I learn.”
Benjamin Franklin
